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Return Merchandise

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New Items
We accept products that are returned within 30 days from the date of purchase. Returns must be unused, in saleable condition, and contain all original packaging. If, upon inspection, returned items are found to be in non-saleable condition, you will be charged a 20% restocking fee.
Non-Returnable Items
We cannot accept returns on some custom made, special order, or any multimedia items (software, books, videos, cds, tapes). Health Laws dictate that we must refuse returns of orthopedic soft goods (pillows, linens), braces or electrodes after they have been tried on or used, so do not remove protective plastic from pillows or other orthopedic soft goods if you aren't sure whether you want to keep the item.  We cannot accept returns on any opened creams, lotions, or any other perishable personal-care products which have been opened.
Defective and Damaged Items
If items are damaged or otherwise defective, please contact us within 30 days of purchase so that we can arrange for repair or replacement at no extra cost to you.
How to Return an Item
Packages shipped to us which contain returned items must have an RMA (Return Merchandise Authorization) number. Those without an RMA# will be refused. Please contact us prior to returning anything, and we will issue you an RMA number which will help us quickly identify your package when it arrives, and help us to more-efficiently process your refund, repair, replacement, or store credit.

You are responsible for shipping charges on returns of non-defective items. Some manufacturer-direct items may require an additional restocking or recalibration fee.

Contact Information
Banner Therapy Products, Inc.
891 Broadway St.
Asheville, NC 28804

Phone:
Local: (828)277-1188, Toll-Free: (888)277-1188

Fax:
Local: (828)277-1189, Toll-Free: (888)277-1189

Email: service@bannertherapy.com

Our normal operating hours are 9:30am to 6pm Monday thru Friday, and 10am to 1pm on Saturday (GMT-5, EST). During this time, you may call and speak with a Customer Service Representative. If you cannot reach anyone when you call, please leave a message and we will contact you as soon as we can.

ALL TERMS

Banner Therapy Products, Inc.

  891 Broadway St.
  Asheville, NC 28804
Fax
  Local      (828) 277-1189
  Toll-Free (888) 277-1189
Phone
  Local      (828) 277-1188
  Toll-Free (888) 277-1188
If you're in Western North Carolina, be sure to visit us and try our products out before you buy. Free samples of our popular creams, oils, and lotions are available to walk-in customers.

Hours: 9:30am to 6pm Monday thru Friday, and 10am to 1pm on Saturday (GMT-5, EST)

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